Canceled Appointments

• Can I see a list of Canceled Appointments for a teacher?

Can I see a list of Canceled Appointments for a teacher?

Yes, you can generate a detailed log of all cancellations to track changes for a specific teacher or your entire account.

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How to Access the Cancelled Appointments Report

To see which appointments were removed and who cancelled them, follow these steps:

1. Navigate to the Reports > Account Reports section of the Admin UI.

2. Choose the Cancelled Appointments report from the dropdown menu.

What Information is Included?

This report provides a comprehensive audit trail, including:

• The Appointment Details: The original date and time of the booking.

• Cancellation Timestamp: Exactly when the appointment was cancelled.

• The Actor: The email address of the person who performed the cancellation (this helps you identify if the parent canceled it themselves or if it was done by an administrator).

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Filtering for a Specific Teacher

If you have a large number of resources and only want to see cancellations for one specific teacher:

1. Once the report is generated, use the Export to CSV option.

2. Open the file in Excel or Google Sheets.

3. Use the Filter tool on the "Teacher" or "Resource" column to isolate the records you need.

Pro-Tip: Monitoring Account Health

If you notice an unusual spike in cancellations, you can cross-reference this report with the Log tab found within an individual’s contact record (under the Contacts tab). This will show you the full history of emails and actions associated with that specific participant.