# Time Slots

##### **I created slots on the wrong date — how do I fix this?**

1. Go to the **Appointments** page.
2. Open the **Slots** drop-down and select **Move Slots**.

This moves all slots (and any existing appointments) to a new date. You'll have the option to email anyone whose appointment is being moved.

##### **My slots are 20 minutes long, but I want a 30-minute break in the middle.**

If your break doesn't match your slot duration or a multiple of it (e.g., 20-minute slots with a 30-minute break), you'll need to create slots in two sections:

1. Create slots for the time **before** the break.
2. Create slots for the time **after** the break.

##### **Why are some of my time slots grey?**

Grey slots mean the teacher is **unavailable** at that time — typically because they're:

- Attending meetings as part of a team, or
- Booked elsewhere as a parent making their own appointments

Click the grey slot to see a message explaining where the teacher is booked.

You may occasionally see greyed-out time slots with a message similar to this:

> An appointment was booked with John Smith (Resource: Sarah Jones) on 'Fall Conferences' at this time.

This means an appointment was booked with **John Smith**, but John Smith is assigned to the Resource named **Sarah Jones**.

The message identifies both the teacher associated with the appointment and the Resource holding the time slot.

If this assignment is incorrect, review the Resource Mapping Report or use the **Assign Contact** option to correct the mapping.

##### **Why are some of my time slots yellow?**

Yellow slots indicate the scheduled time has **already passed**. These slots are hidden from parents/participants.

**Fix:** Check the date on these slots, then either delete them or move them to the correct date.

> Slots on the correct (current/future) date will appear **blue**, indicating they're active and bookable.

##### **I created time slots with the wrong duration.**

Slot duration **cannot be edited** after creation. You'll need to:

1. Delete the slots with the incorrect duration.
2. Create new slots with the correct duration.

##### **I created time slots with the wrong duration, and customers have already booked appointments.**

Slot duration still cannot be edited directly — you'll need to delete and recreate the slots. However, since appointments already exist, you have options for handling them:

1. Go to **Slots / Delete Time Slots**.
2. A dialog will show you the number of existing appointments on the slots you're about to delete.
3. Choose how to handle them: 
    - **Cancel them** — optionally send an email asking customers to reschedule, **or**
    - **Hold them** — the default option moves affected appointments to a holding area on the **Appointments List** page, where you can review and manually cancel or reschedule each one.

##### **I created In-Person time slots but wanted Virtual (or vice versa)**

You can change the appointment type for time slots that have already been created.

Go to the **Appointments** page in the Admin tool and select the appropriate date from the calendar on the left-hand side.

Select **Slots / Update Slots**, and then choose the appointment type you want:

- **In-Person** – appointments will be held in person
- **Virtual** – appointments will be held online
- **In-Person and Virtual** – parents can choose whether to meet in person or virtually

Make sure **Keep existing slot type on slots being updated** is checked, and then select **OK**.

Keeping this option checked ensures that any time slots an Admin or teacher has blocked off remain blocked and are not changed back to **Visible to Customer**.