# Duplicate Students

### **Why Do I Have Duplicate Students, and How Do I Remove Them?**

#### **How to Remove Duplicate Students**

If you notice duplicate students in your account, or if pickAtime Support alerts you to duplicate records, this typically means that multiple student records exist with the **same name but different Student IDs**.

This can cause errors for parents who are still linked to older student records.

#### **Why Do Duplicate Students Appear?**

Duplicate student records generally occur for one of two reasons:

<div class="gmail_default" id="bkmrk-student-ids-have-cha">1. **Student IDs have changed.** You imported student data using different Student IDs than those used in previous years.
2. **Your import method has changed.** You switched from manually importing student data to using one of pickAtime's integrations, or vice versa.

</div>To prevent potential scheduling issues, we recommend removing the outdated student records. **Following the steps below will remove duplicate records that are no longer associated with classes, without affecting your current student records.**

#### **Step 1: Remove Old Events or Classes**

Before deleting duplicate students, you must first remove the old events or classes associated with those student records.

Choose one of the following options:

<div class="gmail_default" id="bkmrk-remove-old-events%3A-g">- **Remove old events:** Go to **Events Preview**, select the event you want to remove, and click the red **Delete** button.
- **Remove only old classes:** Go to **Events Management / Class Editor** for each older event. Check **Show only classes**, select the classes you want to remove, and click **Delete Class**.

</div>#### **Step 2: Remove Duplicate Student Records**

Once the old events or classes have been removed:

<div class="gmail_default" id="bkmrk-go-to-global-setup-%2F">1. Go to **Global Setup / Contacts / Advanced Options**.
2. Select **Remove Students not enrolled in a class**.

</div>This will remove student records that are no longer associated with any classes, including outdated duplicate records.

<p class="callout info">**Important:** Before proceeding, make sure that the old events or classes you are deleting are no longer needed. Students who are still enrolled in a class will **not** be removed by the cleanup option.</p>