Parent File Error Messages The file does not have a column labeled "First" or "First Name." This error occurs when the Parent file is missing the required column for the parent's first name. The column must be labeled  First  or  First Name,  exactly as specified. How to Fix: Open your Parent file. Check the column headers to ensure you have a column labeled  First  or  First Name . Update the column header if it does not match the required label. Re-import the file.