# Events File Error Messages #### **"Event not found. EventID: XX"** This message indicates that the Event ID is either incorrect or the event has been deleted. **How to Fix:** Go to **Event Management /Settings/ UI Setup /Scheduling Link** and copy the correct Event ID from the URL shown in the Scheduling Link for the selected event. Use that ID in your import file. --- #### **"Could not find based event with ID XX"** This message means the baseEvent ID listed in your file does not match any existing event, or the referenced base event has been deleted. **How to Fix:** Locate the correct Event ID in the same way as above, and ensure the base event still exists in your account. Update the basedEvent column with the correct ID. --- #### **"Cannot create a slot for EventID: XX. Date column contains an invalid value. Error code = 107."** This error occurs when the Date field contains an improperly formatted or unrecognized value. **How to Fix:** Verify that the Date is in a valid format, such as MM/DD/YYYY (e.g., 10/23/2020). Ensure there are no extra characters or missing values in the date cells. --- #### **"Cannot create a slot for EventID: XX. The start time / end time column contains an invalid value. Error code = 108."** This message indicates that either the StartTime or EndTime fields have incorrect or missing values. **How to Fix:** Ensure that time values are in a supported format, such as 9:00 AM or 2:30 PM. Avoid 24-hour clock times or missing AM/PM markers. Confirm that StartTime is earlier than EndTime. --- #### **"Could not find the timezone with name XX."** This error means the value entered in the TimeZone column does not match a recognized time zone name. **How to Fix:** Use a valid time zone from the IANA time zone database, such as: - America/New\_York - America/Chicago - America/Denver - America/Los\_Angeles

***NOTE: Double-check spelling and capitalization. Avoid abbreviations like "EST" or "PST".***