Handling Appointment Errors (Red Borders)

If an appointment appears with a  red border , it indicates a system error or a scheduling conflict (such as a double-booking). Follow these steps to resolve it: 
 1. Identify the Issue 
 Click on the red-bordered appointment. Look at the  bottom-left area of the screen (below the calendar)  to read the specific error message. 
 2. Choose a Resolution 
 Once you understand the conflict, you have two options: 
 
 To Remove the Appointment:  If the slot was booked in error, click  Cancel Appointment . 
 To Keep the Appointment:  If you wish to bypass the warning and allow the booking anyway, click  Confirm Appointment . This will "force" the appointment and clear the red highlighting. 
 
 Other Appointment Options 
 On the Appointments page, you can click on an existing appointment. Select the Appointments drop-down to see the following options:  
 
 Confirm Appointment   - this will be enabled if you have clicked on a red problem appointment and will allow you to confirm the problem appointment.  
 Cancel Appointment   - will allow you to cancel the appointment and optionally send a cancellation email. 
 Edit Appointment - will allow you to edit the appointment details for an appointment. For example, if you were prompting your participant for additional appointment-specific information, you would be able to edit it here.  
 Change Time  - will allow you to move the appointment to a new time.  
 Send Reminder   - will send a reminder email to the participant. 
 Customer Info  - will bring up the Contact Information dialog box for the participant.