Common Questions

A new Admin will be replacing me

Adding a New Admin

  1. In the Admin UI, go to the Contacts page and click Add > Admin...
  2. Fill in the user's information on the Add New Contact form.
  3. From the Admin Level dropdown, select Administrator to grant full administrative access.

Note: If you see a red message stating "Vendor already has a contact with this email," click the blue Go back button and search for the contact by name or email instead. Once found, you can adjust their Vendor Access as needed.

Changing the Billing Contact

  1. Go to Global Setup / Business.
  2. Under Primary Contact, locate the new admin and select them.
  3. Under Billing Contact, locate the new admin and select them.

Login Instructions for New Users

  1. Go to the pickAtime home page and navigate to the Login section.
  2. Enter your email address and click Next.
  3. Follow the prompt on the next page to create a password.

Parents who are also Teachers

Should parents who are also teachers log in and book appointments using their personal email address?

No — we recommend that parent-teachers use their school email address instead. This ensures that any appointments they book as a parent are also blocked out on their teacher schedule, preventing double-booking.

Teachers unable to view their schedule

A teacher can't view her schedule — how do I fix this?

Check the following in Contacts:

  1. Confirm she's logging in with the email address on file.
  2. Confirm her Admin Level is set to Appointment Viewer.
  3. Check the small tab labeled Vendor Access and under the Resource Access section confirm the box next to her name is checked.

Imported teachers are automatically configured correctly. If a teacher was added manually, you'll need to set both of these yourself.