Common Questions

• A new Admin will be replacing me
• Parents who are also Teachers

A new Admin will be replacing me

Adding a New Admin

1. In the Admin UI, go to the Contacts page and click Add > Admin...
2. Fill in the user's information on the Add New Contact form.
3. From the Admin Level dropdown, select Administrator to grant full administrative access.

Note: If you see a red message stating "Vendor already has a contact with this email," click the blue Go back button and search for the contact by name instead. Once found, you can adjust their Vendor Access as needed.

Changing the Billing Contact

1. Go to Global Setup / Business.
2. Under Primary Contact, locate the new admin and select them.
3. Under Billing Contact, locate the new admin and select them.

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Login Instructions for New Users

1. Go to the pickAtime home page and navigate to the Login section.
2. Enter your email address and click Login.
3. Follow the prompt on the next page to create a password.

Parents who are also Teachers

Should parents who are also teachers log in and book appointments using their personal email address?

No — we recommend that parent-teachers use their school email address instead. This ensures that any appointments they book as a parent are also blocked out on their teacher schedule, preventing double-booking.