Import Errors & Troubleshooting

Error: "User has no access." 
 This error means the Blackbaud account doesn't have the required permissions. 
 Confirm the user has: 
 
 A valid BBID 
 At least one of these roles: Academic Group Manager , Schedule Manager , or Platform Manager 
 The SKY API Data Sync role 
 
 
 ⚠️ After updating permissions, you must log out of Blackbaud and log back in for the changes to take effect. 
 
 
 Error: "Error during obtaining Year/Term list from Blackbaud SKY API. Response Code: Unauthorized." 
 This is the same underlying issue as above — your account doesn't have access to the required SKY API products. Follow the same steps: confirm the user has a valid BBID , the appropriate admin role, and the SKY API Data Sync role. Contact your Blackbaud administrator if permissions need to be updated. 
 
 ⚠️ After any role change, log out and log back in. 
 
 
 Error: "Error during obtaining 'selected term' list... Response Code: NotFound. Details: One PodLookup Service returned a 404." 
 This indicates a problem with the production environment and the SKY API — it's not a pickAtime configuration issue. 
 Fix: Contact Blackbaud directly to resolve this. 
 
 Error: "Error during obtaining OfferingType list from Blackbaud SKY API. Response: Forbidden." (with server error pop-up) 
 Blackbaud has added a scopes check to their API. This error means the pickAtime application either has insufficient scope permissions, or a Blackbaud Environment Admin hasn't yet approved the app's updated access configuration. 
 
 For more information, see Blackbaud's documentation: https://developer.blackbaud.com/skyapi/docs/applications/scopes 
 
 Fix: Have your Blackbaud Environment Admin review and approve the application's scope configuration. 
 
 I completed an import, but no data appears. 
 The most common causes are: 
 
 The event is not set to type PTA Event 
 The selected term contains no data 
 The wrong school year was selected 
 
 Fix: Verify your event type, school year, and term selection, then run the import again.